What to Do if a Counterfeit Product is Suspected

Overview:
If you suspect that a Yes Global product is counterfeit, it is important to act promptly to protect your health, customers, and business integrity.

Steps to Take if You Suspect a Counterfeit Product

1. Do Not Use the Product:

   • Stop using the product immediately.

   • Keep it sealed and store it safely.

2. Document the Product Details:

   • Take clear photos of the product, packaging, labels, and security codes.

   • Note the batch number, expiry date, and place of purchase.

3. Verify with Yes Global:

   • Send the product details and photos to Yes Global Support via email or your official support channel.

   • Use the official verification page or app to check the product’s security code if applicable.

4. Report the Source:

   • Provide details of where you purchased the product, including the seller or stockist, so Yes Global can take action.

5. Follow Yes Global Instructions:

   • Do not attempt to resell or distribute the suspected counterfeit product.

   • Follow any instructions from Yes Global Support regarding product return, disposal, or replacement.

Tips:

• Only purchase products through your upline, authorized stockists, or official Yes Global channels.

• Educate customers to always verify authenticity before use.

• Keep records of all communication and evidence regarding suspected counterfeit products.

• Reporting counterfeit products promptly helps protect the Yes Global community and maintain trust.