Overview:
If you suspect that a Yes Global product is counterfeit, it is important to act promptly to protect your health, customers, and business integrity.
Steps to Take if You Suspect a Counterfeit Product
Do Not Use the Product:
Stop using the product immediately.
Keep it sealed and store it safely.
Document the Product Details:
Take clear photos of the product, packaging, labels, and security codes.
Note the batch number, expiry date, and place of purchase.
Verify with Yes Global:
Send the product details and photos to Yes Global Support via email or your official support channel.
Use the official verification page or app to check the product’s security code if applicable.
Report the Source:
Provide details of where you purchased the product, including the seller or stockist, so Yes Global can take action.
Follow Yes Global Instructions:
Do not attempt to resell or distribute the suspected counterfeit product.
Follow any instructions from Yes Global Support regarding product return, disposal, or replacement.
Tips:
Only purchase products through your upline, authorized stockists, or official Yes Global channels.
Educate customers to always verify authenticity before use.
Keep records of all communication and evidence regarding suspected counterfeit products.
Reporting counterfeit products promptly helps protect the Yes Global community and maintain trust.