Overview:
The list of certification as well as regulation compliance related questions that customers might have.
- Which country’s regulations do your products comply with?
Answer:
Our products are developed and manufactured to comply with dietary supplement and functional food regulations in the markets where they are sold.This typically includes compliance with:
- Local food safety laws
- Labelling and ingredient regulations
Manufacturing under recognized quality standards (such as GMP)
Because regulations differ by country, compliance is assessed market by market, not under a single global approval system.
2. Are your products approved, registered, or merely “notified”?
Answer:
Dietary supplements and functional foods are generally not “approved” in advance like pharmaceutical drugs.
Depending on the country, our products may be:
- Registered
- Notified
- Or lawfully marketed without pre-market approval, as permitted by regulation
In all cases, products must meet ingredient, labelling, and safety requirements, and are subject to post-market regulatory oversight.
3. Do you have GMP certification? From which authority?
Answer:
Our manufacturing partners operate under Good Manufacturing Practice (GMP) or equivalent quality systems, as required for dietary supplements and functional foods.
GMP compliance may be certified or audited by:
- Local regulatory authorities
- Accredited third-party certification bodies
This ensures consistent production, quality control, and traceability.
4. Are your probiotics strain-identified and registered?
Answer:
Yes. Our probiotic ingredients are strain-identified at the supplier and manufacturing level, which is standard for quality and safety control.
Registration or listing of probiotic strains depends on the regulatory framework of each country, as requirements vary. All strains used are permitted for use in foods or supplements in the intended markets.
5. Are your products legal in the US / EU / Australia / Singapore?
Answer:
Our products are intended to be sold only in markets where they comply with local regulations.
Because laws differ significantly between regions (US, EU, Australia, Singapore), product availability and labelling may vary. Not all products are marketed in every country.
Customers should purchase products through authorized sales channels appropriate to their location.
6. Why are your products not FDA-approved?
(And don’t say “supplements don’t need FDA approval” without explanation.)
Answer:
The FDA approval process applies to drugs, which are intended to diagnose, treat, or cure diseases.
Dietary supplements are regulated under a different legal framework:
- Manufacturers are responsible for ensuring safety
- Ingredients must be permitted for supplement use
- Labels must not make drug claims
- Products are subject to FDA oversight after they enter the market
This system allows supplements to be sold legally while still being regulated for safety and compliance.
7. Can customs seize your products during international shipping?
Answer:
Yes. Like all international shipments, supplements may be inspected by customs authorities.
Shipments can be delayed or seized if:
- Local import rules are not met
- Documentation is incomplete
- The product is not permitted in that country
This is not unique to our products and applies to all cross-border food and supplement shipments.
8. Have any shipments ever been rejected by customs?
Answer:
Customs outcomes depend on country-specific import regulations, documentation, and shipment conditions.
While delays or inspections can occur in international trade, we work to minimize issues by:
- Using compliant labelling
- Providing required documentation
- Adjusting logistics based on market experience
Customers are encouraged to purchase through local or authorized channels to avoid import complications.