Shipping, Returns & Refunds

Overview: 

A list of questions related to the shipping procedure for orders, the returns as well as refund process. 

1. How long does shipping take exactly?

Answer:
Delivery time depends on destination, courier, and customs. You’ll see an estimated delivery window at checkout or by contacting CS with your location

 2.  Do you ship internationally?

Answer: 
International shipping depends on the destination country’s rules and current carrier availability. CS/checkout can confirm real-time.

3. Why is shipping so expensive?

Answer: 
Shipping cost reflects courier rates, packaging, tracking, insurance, fuel surcharges, and sometimes temperature-protective packing.

4. Will I be charged customs duties?

Answer:
Possibly. Duties/taxes are set by your country and are usually the buyer’s responsibility unless stated otherwise.

5. What if my package is delayed?

Answer:
Delays can happen due to courier backlogs or customs. We can help track it and advise next steps.

6. What if my package is lost?

Answer:
If tracking confirms loss, we will follow our policy for investigation and resolution (replacement or refund, depending on case).

7. What if I receive the wrong product?

Answer:
Contact CS with photos; we will correct it according to our policy.

8. Can I return opened products?

Answer:
Usually opened consumables are not returnable for safety reasons unless the item is defective or incorrect. Refer to the policy.

9. What is your refund policy?

Answer:
Refunds follow our official policy based on order status, product condition, and issue type. CS can provide the policy link/terms.

10. How long does a refund take?

Answer:
Typically a few business days to a few weeks, depending on payment method and bank processing times.