Overview:
A list of general questions regarding our products' quality, their storage methods and expiration dates.
How long is the shelf life?
Answer:
Shelf life is shown by the expiry date on the packaging. Most products are stable for months to years when stored properly.
2. How should I store this?
Answer:
Store in a cool, dry place, away from direct sunlight, heat, and moisture. Reseal tightly after opening.
3. Can heat damage the product?
Answer:
Yes. High heat can reduce quality and potency (especially probiotics). Avoid leaving products in hot cars or direct sun.
4. What if my product smells different?
Answer:
Do not consume. Contact customer service with photos + batch/lot number for verification and next steps.
5. Is colour variation normal?
Answer:
Minor colour variation can occur due to natural ingredients and does not always indicate a problem. If the change is significant, contact us.
6. Why does my new bottle look different?
Answer:
Packaging may change due to branding updates, supplier changes, or regulatory labelling updates. The product identity is verified by the label and batch details.
7. Are batches consistent?
Answer:
Yes, batches are produced under controlled procedures, with quality checks to meet specifications. Minor variation can still occur with natural ingredients.
8. What if the seal is broken?
Answer:
Do not consume. Report it immediately for replacement support.
9. Can I use it after expiry?
Answer:
We do not recommend using products after expiry because potency and quality can no longer be guaranteed.
10. What happens if it gets wet?
Answer:
Moisture can cause clumping and quality issues. If the product is wet inside the packaging, do not use it.