Overview:
When reporting a policy violation to Yes Global, providing accurate and complete evidence ensures quick, effective investigation and resolution.
Required Evidence & Documentation
Visual Proof:
Screenshots, photos, or videos clearly showing the violation.
Include relevant timestamps, usernames, or website links.
Written Details:
A clear description of the violation:
What happened
When it happened
Who was involved
Any steps you took to verify the issue.
Supporting Documents (if applicable):
Receipts or invoices for product-related issues.
Emails, messages, or correspondence that demonstrate policy violations.
Copies of marketing content, social media posts, or advertisements.
Context Information:
Provide background information to help investigators understand the situation.
Include any relevant account, stockist, or distributor IDs.
Tips:
Ensure all evidence is clear, legible, and unaltered.
Avoid sending unnecessary or unrelated files.
Keep your own copies of all submitted evidence for reference.
Submit the evidence via official Yes Global channels to maintain confidentiality.
Accurate documentation increases the likelihood of quick resolution.