Escalation Process

Overview:
Yes Global provides a clear escalation process to ensure that reported policy violations are handled promptly, fairly, and effectively.

Steps in the Escalation Process

1. Initial Report Submission:

   • Submit your report via official Yes Global Support channels with all required evidence and documentation.

2. Acknowledgment:

   • Yes Global Support will acknowledge receipt of your report within a specified timeframe.

   • You may be asked for additional details or clarification.

3. Investigation:

   • The compliance team reviews the evidence and investigates the violation.

   • They may contact involved parties for clarification or additional information.

4. Resolution:

   • Once the investigation is complete, Yes Global will determine appropriate action based on policy.

   • Actions may include warnings, account restrictions, or other disciplinary measures.

5. Notification:

   • You will be informed of the outcome of your report.

   • Sensitive information about the violator may be withheld to maintain confidentiality.

6. Further Escalation (if necessary):

   • If the resolution is unsatisfactory or urgent, the issue can be escalated to senior management or the compliance officer for review.

Tips:

• Keep all correspondence and evidence organized to support your case.

• Be patient during the investigation, as complex cases may take time to resolve.

• Always use official channels to escalate and avoid public discussion of the violation.

• Prompt reporting and escalation helps maintain trust and compliance within the Yes Global community.