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System Troubleshooting

Yong Bin Leong
Updated

This guide provides common solutions and steps for troubleshooting issues within the Yes Global system. It helps distributors and staff quickly resolve technical or operational problems to ensure smooth access to accounts, orders, commissions, and reports.

Overview:

Yes Global’s platform supports account management, product orders, stock tracking, and commission reports. Technical issues may occur due to browser settings, network connectivity, system updates, or account configurations. Following these steps ensures minimal disruption.

Common Issues & Solutions:

Issue Possible Cause Solution
Unable to login Incorrect password or username, expired session Reset password via the “Forgot Password” link. Clear browser cache and cookies, then try again.
Stock on hand not matching system Manual entry error, delayed system update Submit the latest stock report to management using the stock adjustment format: 
• Product: + / - [number of units] 
Confirm voucher claims if applicable.
Cannot place orders Maximum order limit reached, repurchase mall restrictions Check stock level limits. Submit a stock replenishment request form or deposit additional funds as needed.
Reports not loading Browser issue or slow internet Clear cache and cookies, or try a different browser. Ensure stable network connectivity.
Commission not calculated correctly Rank or PV not updated Provide verified sales and team performance reports. Contact Yes Global Support for system adjustment.
Voucher or reward not recognized Not claimed or expired Ensure voucher has been claimed correctly and within validity. Submit supporting documentation if needed.

Best Practices for System Use:

  • Regularly update your account information – Keep personal details, bank info, and email current.

  • Verify stock and PV reports daily – Ensure accurate commission and rank calculations.

  • Document transactions – Record orders, claims, and adjustments for reference.

  • Report issues promptly – Use Yes Global Support to escalate unresolved problems.

  • Clear cache and cookies monthly – Helps prevent browser-related errors.

Tips for Quick Troubleshooting:

  • Use official Yes Global supported browsers (Chrome, Edge, Safari) for best performance.

  • Avoid multiple simultaneous logins to prevent session conflicts.

  • Keep track of order IDs, voucher numbers, and stock adjustments to speed up support resolution.

  • For repeated or system-wide issues, notify your leader and escalate to management for system review.

  • Contact Yes Global Support for any issues you face:

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