Contacting Technical Support

This guide explains how to reach Yes Global Technical Support for any system, account, or product-related issues. Following these steps ensures quick resolution and accurate assistance.

Overview:

Yes Global Technical Support is available to help distributors with:

• Login or account access issues

• Stock, order, or commission discrepancies

• System errors or glitches

• Browser or device compatibility problems

• Other technical inquiries related to Yes Global platforms

Prompt reporting helps minimize downtime and ensures accurate record-keeping.

How to Contact Technical Support:

1. Email Support (Primary Contact Method)

• Email: hello@yes.global

• Include the following for faster resolution:

  • Your full name and distributor ID

  • Description of the issue

  • Steps taken before encountering the issue

  • Screenshots or error messages, if applicable

  • Browser/device used

2. Telegram Support Group

• Message the Yes Global support group directly with your issue.

• Include your full name and distributor ID for proper assistance.

• Tagging a support admin ensures your message is noticed quickly.

3. WhatsApp Group Support

• Tag Yes Support in your WhatsApp support group when reporting an issue.

• Provide the same details as email for faster processing.

Support Hours:

• 11 AM – 7 PM GMT, Monday to Friday

Tips for Efficient Support:

• Always provide complete and accurate details about your issue.

• Avoid sending multiple messages about the same issue; update the original thread instead.

• Check System Troubleshooting and Browser & Device Compatibility guides before contacting support to see if your issue can be resolved immediately.

• Keep track of support ticket numbers or chat references for follow-ups.